I mention in 2008-06-01 that I am having problems ordering tickets for the EIFF. For comparison, here's what I said in 2003:
Less Than Movies
I really have to say that using your web site to attempt to order tickets has got to be one of the most disappointing and frustrating experiences I have had in recent memory.
You don't start off well by timing out the basket after ten minutes and limiting me to nine items but you then go on to compound this bad start with incredibly bad execution. Not only am I unable to select one of the films I wanted to see because you've given it the wrong code, but also whenever I change the number of tickets for one of two separate films in my basket it deletes the other film instead.
I could perhaps be more forgiving of such errors if it was the 90's and shopping baskets had just been invented, but frankly this site and this event has been going for at least three years and you had months in which you could have tested this. You did test it, didn't you? I'm not so sure.
It's fairly obvious you spent some time putting together the look of the site because it does indeed look swell. However, following that up with a pitiful implementation of what must be a key goal of the site, ie selling tickets, turns it into a perfect example of over-promising and under-delivering.
Let's hope you can do it better next time,
Irate of Edinburgh,